Add the company’s approved shipping, liability, prohibited-goods, insurance, delivery and claims terms after legal review.
Veltraxis Logistics Services
Shipping Terms
Important principles supporting accurate bookings, safe cargo preparation and professional delivery coordination.
In depth
Good shipping outcomes begin with accurate information and clear responsibilities
Customers should provide complete cargo descriptions, quantities, values, weights, dimensions, packaging details and handling requirements before a movement is confirmed. Acceptance depends on the cargo, route, law, carrier conditions and actual operational capability.
Schedules are planned from available information but may be affected by capacity, weather, authorities, border processes and access conditions. The governing quotation and shipment documents define charges, responsibilities, exclusions and claims procedures.
Professional preparation
Customer preparation responsibilities
Describe cargo accurately
Do not omit restricted, high-value, fragile or condition-sensitive characteristics.
Prepare for collection
Package and label cargo appropriately and confirm location access.
Retain supporting records
Keep quotations, invoices, packing details, tracking records and handover evidence.
Frequently asked questions
Useful answers before you proceed.
Requirements vary by cargo, route and available service. Confirmed shipment documents remain authoritative for a specific movement.
Are estimated dates guaranteed?
Unless an approved document states otherwise, dates remain estimates based on available operational information.
Can additional charges arise?
Verified costs may arise when shipment details or circumstances differ from the confirmed assumptions.